As part of Bardstown Cable TV's dedication to providing our subscribers with quality service, service calls not related to customer equipment are available free of charge.  In order that we may provide efficient service when you experience problems with our signal, we request that you check the following items before calling our office:

1.  If you have more than one television on cable service and all of them have the same problem, call our office.

2.  Check to insure that all of the connections and fittings to your television are tight and correctly installed.

3.  Make sure that all of your equipment is turned on and plugged into a functioning electrical receptacle.

4.  If you are not receiving any channels above Channel 13, and your TV (or VCR) is cable ready, make sure that it is in the "CATV" mode and not the "Antenna" mode (you may need to refer to your Owner's Manual).

IF YOU HAVE A VCR:

A number of our subscribers have a VCR between the incoming cable signal and their televisions.  Here are some things to watch out for when using two of the basic functions of your VCR:

VCR AS A TUNING/PLAYBACK DEVICE:

In this case, the VCR controls what you see on the TV by tuning in our signal.  Make sure the TV/VCR selection is set to the "VCR" mode and your TV is on either channel 3 or 4 (depending on the VCR's setting).  If you then do not have a picture, try playing a pre-recorded videocassette.  If the recording does not display, there is possibly a problem with the VCR.  If the VCR will play a tape, but you are still not receiving our cable signal, call our office.

VCR PASSING THE CABLE SIGNAL:

sometimes you may want to use a cable-ready television to tune in our channels.  To view our cable signal at the set while the VCR is on, check to make sure that your VCR's TV/VCR selection is set to the "TV" mode (Please refer to your Owner/Operator manual).  Also, most VCR power cords must be plugged in to allow our cable signal to reach your television, even when the VCR is not use. 

If you have checked all of the above and still have a cable problem, please call our office at 348-9711.  If our cable representative cannot assist you, a technician will service your call within 2 working days.