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Job Opening: Customer Service Representative

Open Positions  

Customer Service Representative
The City of Bardstown is looking for a qualified individual to fill the full-time position of Customer Service Representative in the Finance Department.

Job Duties

  1. Enrolls/signs up new utility, cable and/or internet customers; prepares work

  2. Collects utility deposits, install fees, and charges for new customers.

  3. Sends utility and cable orders to respective departments.

  4. Assists existing cable and internet customers with making changes to their accounts.

  5. Finds and collects delinquent utility and cable accounts; notifies supervisor to remove from collections.

  6. Collects payments from customers and posts payments to accounts.

  7. Sorts mail; enters mailed-in payments.

  8. Enters night-box payments.

  9. Collects payments for other departments who send net miscellaneous invoices.

  10. Balances cash drawers daily; makes bank deposits.

  11. Assists Tax Administrator in collecting and posting property tax payments.

  12. Assists customers with billing questions.

  13. Prepares SDC forms and collects payments; sends paperwork to Engineering.

  14. Receives initial complaints of services from customers; either resolves the complaint for sends to appropriate supervisor or department.

  15. Prepares and forwards return check letters.

  16. Prepares and forwards collection letters for finalized account.

  17. Prepares and maintains accurate records and reports.

  18. Serves as Receptionist; greets customers/visitors in person or via phone and; answers inquiries or forwards to appropriate office; may type correspondence, letters, reports.

Salary
Salary is based on qualification and experience. 

Benefits
The City offers a competitive benefits package that includes health insurance, paid vacation, personal days, and retirement contributions. 

Minimum Requirements
  • High school diploma or GED
  • One year of related work experience, preferably with a public organization
  • A Bachelors or Associates degree in a related field may be substituted for the work experience requirement
  • Must be able to pass a pre-employment physical and drug test
Deadline to apply
Friday, March 13th by 2020

Download an Application

Please submit completed application along with a resume to HR Director Greg Ashworth, 220 N. Fifth Street, Bardstown KY 40004. You may also apply via email: gashworth@bardstowncable.net

QUESTIONS?
Contact Greg Ashworth: (502) 348-5947 or gashworth@bardstowncable.net

The City of Bardstown is an Equal Opportunity Employer.



part-time receptionist
The City of Bardstown is looking for a qualified individual to fill the part-time position of receptionist in the finance department. 

Job Duties

  1. Welcome City Hall guests and customers, determine nature of business, and announce guests to appropriate personnel
  2. Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department, or take appropriate message
  3. Assist other personnel with duties as requested - typing letters, making copies, typing and distributing miscellaneous bills, distributing work orders, etc.
  4. Accept customer complaints and either attend to their disposition or forward to higher authority
  5. Sort and process mail daily

Salary
Salary is based on qualifications and experience.

Minimum Requirements
Must be able to pass a pre-employment physical and drug test 

Deadline to Apply
Tuesday, Feb 25th at 4:30pm

Download an Application

Please submit completed application along with a resume to HR Director Greg Ashworth, 220 N. Fifth Street, Bardstown KY 40004. You may also apply via email: gashworth@bardstowncable.net

Questions?
Contact Greg Ashworth: (502) 348-5947 or gashworth@bardstowncable.net

The City of Bardstown is an Equal Opportunity Employer.