How do I pay my bill?
City of Bardstown provides several ways to pay your bill:
- Mailing a billing stub and check to City Hall 220 N. Fifth St. Bardstown, Ky 40004
- Pay online
- In person at City Hall during normal business hours | M-F 8am - 4:30 pm
- Using the drop box after hours, located on the rear driveway (W Broadway side) of City Hall.
Can I pick my due date each month?
No. There are 2 billing cycles and the location of your address determines your billing cycle. Cycle 1 is on or around the first of the month while Cycle 2 is on or around the 15th of the month. Non-payment may result in disconnection and disconnect/reconnect fees.
Who do I contact in an emergency such as a water leak?
If you spot what you think might be a water leak call City Hall or use the online report an issue form.
Normal Business Hours
M - F 8 am - 4:30 pm
After Normal Business Hours
Call the number above and you will be directed to the after hours call center.
How do I sign up for a new water connection?
Fill out a Water Connection form and submit it to City Hall during normal business hours of M-F 8am - 4:30pm. See the Forms section of this website.
How do I know my meter is being read accurately?
Check your bill to see when your meter is typically read. Usually meters are read around the 15th for Cycle 1 billing customers and around the 1st of the month for Cycle 2 billing customers. Based on what part of the month the meter is read, you can read your meter at that time and compare to what your bill shows. The two readings should be close based on the actual time and date each are read. If there are significant differences, please call City Hall at (502) 348-5947.
What happens if I can't pay my bill on time?
Payment extensions may be allowed in certain circumstances. Call City Hall (502) 348-5947 to speak to one of our customer service representatives for more information.
Can I check for a leak myself?
Yes. Make sure no water is running. Turn off all faucets and water-consuming appliances – even your automatic ice maker. Read your water meter. Write down the current reading. Read the meter again after 30 to 60 minutes. If the meter reading has changed, you have a leak.
If I have a leak, do I have to pay for that water?
City of Bardstown allows for one bill adjustment for a leak per customer. Fill out the water leak adjustment form and submit to City Hall.