Job Opening: Customer Service Representative
Customer Service Representative
The City of Bardstown is looking for a qualified individual to fill the full-time position of Customer Service Representative in the Finance Department.
Job Duties
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Enrolls/signs up new utility, cable and/or internet customers; prepares work
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Collects utility deposits, install fees, and charges for new customers.
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Sends utility and cable orders to respective departments.
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Assists existing cable and internet customers with making changes to their accounts.
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Finds and collects delinquent utility and cable accounts; notifies supervisor to remove from collections.
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Collects payments from customers and posts payments to accounts.
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Sorts mail; enters mailed-in payments.
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Enters night-box payments.
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Collects payments for other departments who send net miscellaneous invoices.
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Balances cash drawers daily; makes bank deposits.
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Assists Tax Administrator in collecting and posting property tax payments.
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Assists customers with billing questions.
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Prepares SDC forms and collects payments; sends paperwork to Engineering.
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Receives initial complaints of services from customers; either resolves the complaint for sends to appropriate supervisor or department.
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Prepares and forwards return check letters.
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Prepares and forwards collection letters for finalized account.
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Prepares and maintains accurate records and reports.
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Serves as Receptionist; greets customers/visitors in person or via phone and; answers inquiries or forwards to appropriate office; may type correspondence, letters, reports.
Salary is based on qualification and experience.
Benefits
The City offers a competitive benefits package that includes health insurance, paid vacation, personal days, and retirement contributions.
Minimum Requirements
- High school diploma or GED
- One year of related work experience, preferably with a public organization
- A Bachelors or Associates degree in a related field may be substituted for the work experience requirement
- Must be able to pass a pre-employment physical and drug test
Friday, March 13th by 2020
Download an Application
Please submit completed application along with a resume to HR Director Greg Ashworth, 220 N. Fifth Street, Bardstown KY 40004. You may also apply via email: gashworth@bardstowncable.net
QUESTIONS?
Contact Greg Ashworth: (502) 348-5947 or gashworth@bardstowncable.net
The City of Bardstown is an Equal Opportunity Employer.
part-time receptionist
The City of Bardstown is looking for a qualified individual to fill the part-time position of receptionist in the finance department.
Job Duties
- Welcome City Hall guests and customers, determine nature of business, and announce guests to appropriate personnel
- Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department, or take appropriate message
- Assist other personnel with duties as requested - typing letters, making copies, typing and distributing miscellaneous bills, distributing work orders, etc.
- Accept customer complaints and either attend to their disposition or forward to higher authority
- Sort and process mail daily
Salary
Salary is based on qualifications and experience.
Minimum Requirements
Must be able to pass a pre-employment physical and drug test
Deadline to Apply
Tuesday, Feb 25th at 4:30pm
Download an Application
Please submit completed application along with a resume to HR Director Greg Ashworth, 220 N. Fifth Street, Bardstown KY 40004. You may also apply via email: gashworth@bardstowncable.net
Questions?
Contact Greg Ashworth: (502) 348-5947 or gashworth@bardstowncable.net
The City of Bardstown is an Equal Opportunity Employer.