Position: Director Dispatch Center

Date of Posting: Aug 5th, 2020
Date Posting Closes: Aug 28th, 2020

Job Description:
Supervises, assigns, reviews and coordinates daily activities of the dispatch center. This includes the overall responsibility for the operations and effective functioning of the center, ensuring work quality and adherence to established policies and procedures. The director provides leadership and direction for the dispatch center as a whole and performs related duties as required. Salary based on experience and qualifications.

General Duties and Responsibilities:

• Plans, prioritizes, assigns, supervises, reviews and coordinates the day to day activities of the dispatch center including responsibility for the operation effective functioning of the dispatch center. Oversees scheduling and provides adequate staffing for the dispatch center. 
• Responsible for preparing the annual budget. Presents budget to the Board of Directors for approval. Administrator of the budget and provides regular updates to the board about current financial status. 
• Performs duties of the Terminal Agency Coordinator (TAC). Operates Criminal Justice Information Systems (CJIS) (NCIC/Link).
• Supervises and directs the work of all employees of the center to ensure proper performance of duties and adherence to rules and regulations. 
• Develops, administers, implements, and enforces police and procedures. 
• Conducts correspondence and maintains reports and records relating to the activities of the dispatch center and equipment. 
• Participates in the selection of assigned staff; provides or coordinates staff training to maintain certification, works with staff to correct deficiencies; conducts investigations and implements discipline procedures as outlined by the Standard Operating Procedures (SOP).
• Oversees, maintains and updates a variety of dispatch records as required; maintains current radio license for the center and ensures license in compliance with Federal Communication Commission (FCC) regulations as well as all other state and local regulations. 
• Monitors and maintains a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, and recording systems and radio systems; works with staff and outside agencies to ensure systems are working properly. 
• Ensures the taping, retention and distribution of all phone and radio traffic.
• Prepares a variety of analytical and statistical reports and correspondence on operations and activities.
• Attends and participates in professional group meetings, maintains awareness of new trends and developments in the field of public safety dispatching, incorporates new developments as appropriate into programs.
• Successfully completes Telecommunicator Certification Course and Functions as a telecommunicator as needed.
• Other duties as assigned by the Nelson County Dispatch Board of Directors.

QUALIFICATIONS:

• Budget preparation and administration duties

• Thorough knowledge of FCC rules and regulations
• Operations, services and activities of a functioning dispatch center
• Computer Aided Dispatch (CAD) procedures and standard practices regarding radio transmissions or related system
• Communications equipment including radio systems, 911 systems, and computer aided dispatch (CAD) system or related system
• Principles of supervision, training and performance evaluations
• Statutory and decisional law relating to confidentiality of records and legal requirement for training and civil liability

• Office procedures, methods and equipment including computers and applicable software applications.

EDUCATION:

• Must have a minimum of High School Diploma or GED
• Mush have success completed or must successfully complete within 6 months of hiring, the State approved Telecommunications Academy
• Must have successfully completed or must successfully complete within 12 months of hiring, the State approved Telecommunications Supervision Basic Course
• Must have successfully completed or must successfully complete within 18 months of hiring, the State approved Managing a Communications Center Course; and
• Must have successfully completed or must successfully complete within 24 months of hiring, the State approved Effective Telecommunications Supervisor Course

PREFERRED EDUCATION:

Bachelor’s degree in Communication, Emergency Management, Law Enforcement Field or work related experience in the field. 

METHOD OF APPLICATION:

• Download an Application
• Return completed applications and resume to Sheriff Pineiroa at 210 Plaza Drive, Bardstown, Ky. 40004.  The applications are due close of business, August 28, 2020.