Welcome City Hall guests and customers, determine nature of business, and announces guest to appropriate personnel

Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department, or takes appropriate messages. .

Assists other personnel with duties as requested, typing letters, making copies, typing and distributing miscellaneous bills, distributing work orders, etc.

Accepts customer complaints and either attends to their disposition or forwards to higher authority.

Sorts and processes mail daily.